Shipping Policy

We’re Kiwis too, so we know how much quick, reliable service matters. That’s why all our stock is right here in Auckland.

Whilst our team do their utmost in ensuring that the timeframe between dispatch and delivery are the shortest possible, we also need your help as well to ensure everyone can receive the same seamless service.

Shipping Timeframe

  • Once an order is placed, our team aims to have it dispatched with a courier within 1–2 working days. As we do not operate on weekends or public holidays, orders placed during these times will generally require an additional working day for dispatch.
  • For oversized orders that require a freight forwarder, please allow 2–3 working days for dispatch.

Rural Addresses (Your Responsibility)

  • If your delivery address is classified as rural by NZ Post, please ensure you select the Rural Delivery option at checkout. Failure to do so may result in your order being placed on hold until the issue is resolved.
  • If you have not received an update regarding your order, please feel free to contact us. While our team will do their best to notify you of any issues, delays can occasionally occur.

Accurate Address (Your Responsibility)

  • Please ensure your delivery details are accurate and up to date. Contact information, including your email address and phone number (especially for bulky items), must be provided and correct. If delivering to a business address, please include the business name.
  • We are not responsible for orders that are delayed, undelivered, or misdelivered due to incorrect or insufficient delivery information.
  • If you need to update your delivery details after placing an order, please contact us by email or text as soon as possible. Be sure to include your purchase reference in your initial message.
  • Please note that once an order has been dispatched, we are unable to make any changes to the delivery details.

Shipping Costs

  • Shipping costs are automatically calculated based on the weight and volume of your order. The exact cost will be displayed at checkout.

Tracking Details

  • All shipments include tracking. This is usually sent automatically; however, if you have not received it within two days of dispatch, please contact us.

International Shipping

  • At the moment we only ship to New Zealand addresses.